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Frequently Asked Questions
How do I place an order?
Browse our designs or products, select your favorite, choose the available size and color options, and add it to your cart. Follow the checkout instructions to complete your purchase.
Can I change my order after placing it?
Contact us at info@tees-4.com as soon as possible. Because many products are made to order, changes may not be possible once production begins.
How can I check the status of my order?
Check your order confirmation and shipping emails for updates. If you need assistance, contact our team with your order number.
Can I cancel my order?
Please contact us immediately if you need to cancel. Orders that have already entered production may not be eligible for cancellation.
Will I receive an order confirmation?
Yes! An order confirmation will be sent to the email address provided at checkout. If you don't see it, check your spam or promotions folder.
How long does it take for my order to ship?
Products marked Express are designed for faster fulfillment, with most eligible orders shipping within one business day. Other products may require additional production time before shipping.
What does Express mean?
Express identifies select products that are eligible for faster processing and shipping. Look for the Express label while shopping.
How do I track my shipment?
Once your order ships, you'll receive a shipping confirmation with tracking information when available.
Do you ship throughout the United States?
Shipping options and available destinations are shown during checkout.
What happens if my package is delayed or lost?
If your shipment is delayed or appears lost, contact us at info@tees-4.com with your order number so our team can help investigate.
What is your return policy?
Return eligibility depends on the product and whether it was personalized or made to order. Please review our posted return policy before purchasing.
Can I return a customized product?
Personalized and custom-made products may have different return restrictions. Please review our return policy or contact us before ordering.
What if I receive a damaged or incorrect item?
Contact us at info@tees-4.com with your order number and photos of the issue. We'll review the problem and help determine the appropriate resolution.
Can I exchange an item for a different size?
Exchange eligibility depends on the product. Please check the sizing information before ordering and contact us if you need assistance.
How long does a refund take?
Once a refund is approved and processed, the time it takes to appear in your account depends on your payment provider.
Can I put a design on a different type of shirt?
Absolutely! If you find a design you love, select Choose A Product to explore other available garment styles and colors featuring that design.
What does Customizable mean?
Customizable products allow you to personalize certain details, such as names, text, or other available options. The choices vary by design.
What is the difference between Shop Designs and Choose A Product?
Shop Designs lets you browse artwork and find something you love. Choose A Product lets you explore available garments and select a product for your favorite design.
Can I preview my customized design before ordering?
Many customizable products offer an on-screen preview. Follow the personalization instructions on the product page to see the available preview options.
Can I request a design that isn't on your website?
Have a design idea? Contact us at info@tees-4.com and tell us what you're looking for. Our team can review your request.
What types of products does Tees-4 sell?
We offer a growing selection of apparel, including T-shirts, long-sleeve shirts, hoodies, crewneck sweatshirts, tank tops, and other styles.
How do I choose the right size?
Review the sizing information provided with the product. Sizes and fits may vary between brands and garment styles.
Do you offer youth, toddler, and infant sizes?
Yes! We offer products for multiple age groups, including adults, youth, toddlers, and infants. Availability varies by design and garment.
Are all designs available on every product?
Not necessarily. Available garment styles, colors, and sizes depend on the design and product selection.
Will the printed colors look exactly like the website?
We work to display designs and garment colors accurately, but slight variations may occur due to screen settings, fabric colors, and printing processes.
My customization preview isn't loading. What should I do?
Try refreshing the page or using another browser. If the problem continues, contact info@tees-4.com with the product link and a screenshot.
Why can't I add a product to my cart?
Make sure all required selections, including size, color, and customization details, are complete. If the issue continues, contact our support team.
I'm having trouble checking out. What should I do?
Refresh your browser, verify your checkout information, and try again. If the problem persists, contact our team for assistance.
Can I shop Tees-4 on my phone?
Yes! Tees-4 is designed to work on smartphones, tablets, and desktop computers.
How can I contact customer support?
Email info@tees-4.com with your question. If you're asking about an existing order, please include your order number.
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Still Need Help?
We're happy to help with your order, designs, and product questions.